With the Samsung systems, starting with the Prostar DCS and carrying through to current OfficeServ 7000 series systems the user can change the way their phone rings for internal (intercom) calls.
You can choose from:
This will make your phone ring until you answer it by lifting the handset, pressing the speaker button or pressing the ans/rls button. Unanswered calls will be directed to voice mail, if equipped.
This will allow the caller’s voice to come through your speaker but they can not hear you until you answer the phone by lifting the handset, pressing the speaker button or pressing the ans/rls button.
- Auto Answer
This works the same as Announce except you can answer them by simply speaking. This is a feature you should use with caution if you ever have confidential conversation going on in your office. After you hear the alert tone the caller can hear everything being said in the room. You can lift the handset to continue the conversation in private.
To change the ring mode for your phone follow these steps:
- You need to have a display telephone.
- Without lifting the handset press the transfer button (sometimes labeled TRSF)
- Dial 103
- Use the volume buttons to scroll through the three modes (listed above.)
- When the desired mode is displayed on the screen press the transfer button.
That’s it, see that wasn’t hard.
Another thing to keep in mind is that only ‘Ring’ mode will allow internal calls to be directed to your voice mailbox, if equipped. With the other two modes the system sees the call as being answered. So, if you have voice mail and want your intercom call to be answered by voice mail you will need to use the standard ring mode.
I hope this is helpful and feel free to call us if you have any questions at 765-288-7377.
Have a great day.